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Our client is looking for a Sales Executive to join their dynamic team and play a key role in driving virtual customer engagement within the free trade sector. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys building relationships that lead to measurable sales success.
Working in close partnership with the Field Sales team, the Sales Executive will engage with customers through multiple virtual channels to understand their needs, promote relevant products, and ultimately drive revenue growth. You’ll be instrumental in delivering an exceptional customer experience and ensuring long-term retention.
Contract: Full-time, 5 out of 7 days (some Bank Holiday/Sunday working on a rota basis)
Responsibilities
Customer Engagement
- Build and maintain strong virtual relationships with both existing and potential customers
- Understand customer needs to recommend tailored product solutions
- Collaborate with Business Managers to follow up on leads and develop accounts
Customer Relationship Management
- Handle inbound and outbound calls to ensure timely order placement
- Provide product alternatives when needed and resolve queries professionally
- Maintain a high level of customer service throughout all interactions
Sales Generation
- Identify opportunities to upsell and cross-sell based on customer profiles
- Promote underutilised or new product lines to increase account value
- Re-engage downtrading or lapsed customers in collaboration with the Business Manager
Commercial Awareness
- Negotiate within pricing parameters to maximise profitability
- Use CRM tools (e.g. BIDIQ) to identify and act on growth opportunities
- Monitor and manage pricing and cost data
KPI Achievement
- Meet and exceed sales targets through a proactive and results-driven approach
Product Knowledge
- Stay up to date with product offerings, pricing, and promotions
- Participate in supplier events to build product expertise
CRM Management
- Accurately log all customer interactions in the internal CRM system (BIDIQ)
- Ensure clean data management and effective customer tracking
Cross-Functional Collaboration
- Work closely with Field Sales and other departments to meet customer needs
Customer Retention
- Play an active role in retention efforts, helping reduce churn and maximise long-term value
Required Skills & Experience
- Previous experience in a customer-facing role (retail or contact centre ideal)
- Telesales or virtual customer engagement experience is a plus
- Strong communication and relationship-building skills
- Ability to work efficiently in a fast-paced, sales-focused environment
Key Competencies
- Sales Skills: Ability to understand needs and close sales effectively
- Customer-Centric: Focused on providing a first-class customer experience
- Communication: Confident, clear, and engaging on the phone
- Self-Motivation: Proactive, goal-oriented, and highly organised
- Attention to Detail: Accurate in data handling and customer records
- Teamwork: Collaborative and supportive of wider team goals
Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
