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Sales Team Manager (contact centre)
£40,000 negotiable + Bonus scheme and great benefits
London (Southeast)
CCR are supporting one of long-term partnered clients based in Southeast London who are experiencing a tremendous growth within their sector with no signs of slowing down. They are a dynamic exciting, subscription-based company with a fantastic national customer base who are constantly expanding.
Together we are looking for an ambitious Sales Team Manager/Sales Floor Manager who will be responsible for overseeing the daily operations of a team of customer service representatives and inbound sales representatives. This role includes ensuring that the team meets performance targets, providing ongoing training and support, and acting as a liaison between the management and the team. The Sales Team Manager will also handle escalated customer issues and contribute to the development of strategies to enhance customer satisfaction.
Key Responsibilities:
- Team Management of a team circa 15-20
- Conduct regular performance reviews and provide constructive feedback.
- Manage sickness and performance related issues within the team
- Training and Development: Conduct ongoing training sessions to improve team skills and product knowledge.
- Supervise, guide, and support a team to achieve individual and team performance goals and identify areas for improvement and implement development plans.
- Customer Service: Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution.
- Ensure that team members provide excellent customer service and adhere to company policies and procedures.
- Communication and Coordination: Act as a point of contact between the team and upper management.
- Communicate company goals, updates, and initiatives to the team.
- Coordinate with other departments to resolve issues and improve processes.
- Proven leadership abilities within a sales environment.
Skills:
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in call center software and CRM systems.
- Ability to analyse data and make data-driven decisions.
- Problem-solving skills and ability to handle stressful situations.
- Commitment to providing exceptional customer service.
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Tastecard Membership
