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Do you have a passion for numbers? Are you a Business Development Guru? This could be the role for you!Our client is a leading mobile solutions company specialising in providing Bulk SMS services. Their powerful, reliable and user-friendly operating system ensures that their ever growing customer base can harness the power of SMS and mobile payments. From the smallest, to some of the largest businesses worldwide, they have been helping companies communicate and generate revenue since 2004.This business is an innovative telco specialising in Bulk SMS, Voice and Mobile Billing with clients all around the world, Israel, Europe, Australia, South Africa to name a few.This is a small team of industry experts that work together as a family from London, Cape Town, Melbourne and Guernsey. We are looking for a self-motivated, passionate and highly numerical industry expert to join our Bulk SMS team.Account Management Responsibilities:
- Looking after the day-to-day queries/requests of our existing clients
- Building long-term relationships with our existing clients
- Gaining a deep understanding of customer spend (i.e. where they send, how often, our cost, the price they pay etc)
- Evaluate & negotiate prices with both clients & suppliers to maximize profits
- Track daily metrics (SMS sent, delivered, failed…) and act accordingly
- Assist with challenging client requests or issues
- Working with the tech team to:
- Improve existing software in line with feedback from clients
- Develop new software in line with the specifications of our clients
Sales Responsibilities:
- Converting inbound leads to clients
- Up and cross-selling different services to clients
Administrative Responsibilities:
- Authorising and approving supplier invoices and generating customer invoices
- Check customer/supplier data, update customer profiles when appropriate
- Working with finance to collect outstanding invoices
The successful candidate will:
- have knowledge of basic coding language/programming knowledge and advanced computer skills. (i.e. image corrections, database queries, system administration) - this is not essential but would be a HUGE plus.
- have 3+ years’ experience in a sales/account management/financial management
- have at least an honours degree or equivalent in the field of science, maths, accounting or engineering
- work autonomously with the support of our CEO and Head of IT
- be people-oriented and enjoy connecting with and engaging clients from all over the world, whether it’s over lunch, during a meeting or demo, or whilst at a conference
- love technology and be willing to learn and understand software applications
- be happy juggling responsibilities across sales, account management and the administrative tasks
- have excellent communication skills, both written and verbal
- have experience in the tech industry with preference for Telecommunications
- be proficient with Microsoft Excel
- have the ability to manage multiple account management tasks at a time, while maintaining sharp attention to detail
- have excellent listening, negotiation and presentation skills
- be good arithmetic
- love travelling and attending trade shows, industry events and parties
- be 100% Fluent in English. Other languages are preferred
Why this business?
- We’re a small, agile company that cares about doing things really well
- You’ll be given the freedom and trust to do what you need to do and be successful
- You get to travel for conferences and meet clients where necessary
- There is potential to grow and make a difference
- The option to work from home or a shared office space or a hybrid of both
- Excellent earning potential
- We have epic summer parties! Last year we worked from the pool in Cyprus for a week
