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An exciting opportunity has arisen within a rapidly expanding international law firm who require a self-motivated CRM systems specialist to join their close-knit and highly-regarded team.
The firm's impressive year-on-year growth is almost entirely the result of a focused strategy, strong leadership and the quality of its people. The Business Development and Communications department comprises over 50 business development, marketing and communications professionals across the globe. As the firm's route to market is through global sectors and clients are international, team members regularly collaborate to deliver cross-border campaigns and global projects. It is a very supportive team with an excellent reputation across the firm. You will work in partnership with the Global CRM Manager in a project-based role supporting the changeover of the firm’s CRM system globally. This is an international project, and it is likely the role holder will be required to travel across the firm’s offices at times. The project has already begun and is expected to complete in 2026. The Senior CRM Executive will need to be comfortable promoting and effectively selling the product and system to the partnership. Working with senior management to ensure user adoption of the CRM system and best practice, you will help reposition CRM internationally. As the go-to person for queries and reporting, you will promote the new system maintain and produce new data entry standards and train all users on the system internationally. The successful applicant will also be responsible for GDPR standards and for maintaining and executing the data cleansing and maintenance strategy.
Proactive, with excellent attention to detail and an innate appreciation of data structures, the ideal candidate will possess a good knowledge of CRM tools and their application in client relationship management and a demonstrable understanding of business development strategies and CRM processes within the professional services industry. Previous experience using InterAction in a professional services firm, a strong ability to influence and promote the benefits of CRM and a proven track record of working with data analysis and segmentation will be essential. The Senior CRM Executive will also need to display excellent organisation, planning, research and written skills and an ability to work well under pressure. Knowledge of Vuture or any other ecomms system and previous use of Power Bi reporting will also be highly advantageous.
Leighton Taylor promotes diversity, equality and fair treatment in all aspects of our work. It is our policy that as a provider of marketing and business development recruitment services, we will work to address existing inequalities, eliminate discrimination and promote equal opportunities and diversity. We translate this into all aspects of our everyday work and will aim to prevent discrimination or other unfair treatment against any of our staff or any users of our services regardless of gender, age, race, colour, nationality, ethnic origins, disability, sexual orientation or political and religious beliefs.
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