Senior Revenue Operations Manager

About Robin AI

Robin AI is on a mission to rebuild the legal industry — starting with making contracts simple for everyone. We are a pioneer in Legal AI, built on proprietary models, licensed data, and deep partnerships with Anthropic and AWS. Since 2019, we’ve expanded our footprint to 3 continents and have been supporting many of the world’s most successful businesses, including GE, Pfizer, KPMG, and UBS.

What you’ll do

As a Senior Revenue Operations Manager, you will drive the optimization of processes and systems across our Go-to-Market (GTM) teams, with a strong emphasis on enhancing customer success operations. You will spearhead the adoption of key tools, drive strategic alignment between sales, marketing, customer success, operations, and finance, and develop high-impact strategies that accelerate revenue growth, and elevate the customer experience as we scale.

Day-to-day responsibilities:

• Oversee the optimisation and refinement of operational processes across GTM teams to ensure efficiency, scalability, and strategic alignment with business goals.

• Manage our GTM tech stack, including tools like HubSpot, Gong, LinkedIn, and Notion, to streamline operations and enhance customer interactions.

• Coordinate cross-functional collaboration between sales, marketing, and operations, emphasizing alignment among customer-facing teams for unified strategies and smooth execution.

• Track and assess key performance metrics, especially those tied to customer satisfaction and retention, offering insights and recommendations for ongoing improvement.

• Identify and address operational inefficiencies, particularly in customer operations, implementing practical solutions to improve team performance and customer satisfaction.

Ideally, you should have the following qualifications:

• 4+ years in Revenue/GTM Operations with a focus on SaaS/tech companies

• Proficiency in tools like HubSpot, Notion, Zapier, Gong and other GTM platforms

• Strong process optimization skills with a proven impact on customer experience and business performance

• Demonstrated ability to foster cross-functional collaboration and drive strategic alignment, particularly in customer-facing teams

• Experience in solving complex operational challenges, especially those related to customer operations and interactions

What’s in it for you

• Salary: £70,000-£90,000.

• Hybrid schedule: We offer a flexible working schedule. #LI-HYBRID

• Equity package: Generous equity scheme - everyone gets to be an owner of Robin AI!

• Annual leave: 25 days PTO, in addition to the bank holidays observed in the UK.

• Health and wellbeing: Comprehensive health insurance, mental healthcare, gym discounts and cycle to work scheme.

• Growth opportunities: We prioritise promotions for high performers and help you to progress your career.

What’s it like working at Robin AI?

We’re building a place where Robins thrive. We built the company on a unique blend of inclusivity, high performance, and an unwavering ambition to transform law. Our culture and values attract deeply committed, compassionate, and straight-talking individuals who find energy in our mission.

Diversity, Equity and Inclusion at Robin AI

Robin AI is one of the most diverse tech startups in Europe with 38% of staff from ethnic minority backgrounds, and 51% of roles held by women. In 2023, we were recognised in the People’s Platform Award for our exceptional workplace culture where employees feel valued, engaged, and empowered.