- Technical experience with heat networks, particularly those in operation.
- Strong organisational skills and the ability to manage workstreams across multiple sites.
- Strong communication skills to liaise between clients, contractors, and internal teams.
- Experience with managing site budgets, tracking spend and overseeing contractor compliance with planned maintenance schedules.
- Proficiency in Microsoft Office and other project management tools.
- Technical experience in managing site outages and reactive repair processes.
- Ability to analyse site performance data, produce reports, and identify areas for improvement.
- Experience with risk management, maintenance and asset management key principles.
- Managing maintenance scheduling and ensuring compliance with statutory inspections, such as annual gas checks and heat network regulatory requirements, across multiple sites.
- Reviewing O&M evidence provided by contractors to verify that all works are completed correctly and meet the necessary standards for documentation and compliance.
- Providing reactive support for site incidents, including remote assistance and follow-up diagnostics to identify and resolve root causes.
- Acting as the primary point of contact between O&M contractors and the heat network operators, ensuring timely communication and resolution of any issues.
- Collecting, analysing, and reporting site data, including the calculation of site KPIs, and reporting performance updates back to clients.
- Overseeing the site budget, approving payments under agreed thresholds, and managing critical spare levels to ensure operational readiness.