Senior Production Support Engineer

Job Description

L3 Production Support Front Office Role (London) (Minimum 3-5 years of work experience in role)

We are seeking a dynamic and skilled professional to join AppBank Global Currency & Emerging Market (GCEM) L3 Production Support team in London. This role is integral to our front-office operations, requiring a proactive, hands-on individual who can operate in a fast-paced and challenging environment.

Key Responsibilities:

Provide end-to-end production support for trading systems, applications ensuring seamless front-office operations.

Debug and troubleshoot technical reported system/ user issues efficiently, minimizing impact on business operations.

Analyze incidents, identify root causes, and implement preventive measures.

Engage in frequent problem management, ensuring long-term stability of systems.

Communicate effectively with senior stakeholders, including Managing Directors, to provide timely updates and resolutions.

Be ready to transform support, drive effort reduction, strategic fixes, build knowledge repository, shift left and more

Required Skills and Qualifications:

Proficiency in at least one object-oriented programming language (e.g., Java, Python).

Strong debugging and troubleshooting skills, with the ability to solve complex technical issues.

Excellent communication skills to collaborate with stakeholders at all levels.

Experience in a dynamic, high-pressure work environment.

Prior experience supporting front-office systems is highly desirable, but candidates must demonstrate a willingness to embrace the challenges of such a role.

Thanks & Regards