- Account Retention: Build and maintain strong relationships with existing clients, acting as their primary point of contact and ensuring ongoing customer satisfaction.
- Account Development: Proactively identify and pursue opportunities to expand existing accounts, cross-selling and upselling additional products and services where appropriate.
- Customer Support: Provide expert guidance to clients on air hygiene and fire damper solutions, ensuring their needs are met and problems are resolved efficiently.
- Sales Reporting: Maintain accurate records of account activity, sales progress, and customer feedback in CRM systems, providing regular updates to management.
- Collaboration: Work closely with the internal team, including technical support and project management, to ensure seamless service delivery.
- Territory Management: Cover both Sheffield and Nottingham regions, managing your time effectively to maximize client engagement and satisfaction.
- Proven experience in account management, ideally within the Air, Fire, building services, or a similar technical sector.
- Strong focus on customer retention and account development.
- Excellent communication and relationship-building skills, with the ability to understand and address client needs.
- Ability to identify sales opportunities within existing accounts and work towards mutually beneficial solutions.
- Highly organized with the ability to manage a busy, regional territory.
- Full UK driving license and the ability to travel across the Sheffield and Nottingham regions.
- Knowledge or a keen interest in air hygiene, fire damper systems, or related industries would be an advantage but not essential.
- Competitive salary with performance-based bonuses.
- Comprehensive benefits package including pension, healthcare, and more.
- Full training and support to help you succeed in the role.
- Opportunity to work with a market leader in a growing and dynamic sector.
- A supportive and friendly working environment where your efforts are recognized and rewarded.