Client Delivery Lead

My client is currently looking for a Client Delivery Lead to join their team. This role is an excellent opportunity for those who understand operational performance and have the ability to provide strong supporting narrative to clients, can identify where clients' processes are impacting our service delivery and bring the skillset to collaborate with operations and clients to achieve best results, and support corrective action plans.

• Promote deployment of digital tools to strengthen our strategic relationship with clients
• Be accountable for the delivery & presentation of accurate MI to clients which evidences value and provides consistency and context
• Where appropriate agree with clients and operations, corrective actions plans to resolve any gaps to service delivery
• Interpret and agree client philosophies and be responsible for providing the accurate and current guidance to operations, so we meet key metrics i.e. guidance notes, the Current and Darwin
• Lead monthly operations meetings supported by Business SMEs and lead on client audits, mobilising operational response and tracking improvements identified
• Onboarding of new services to clients; Darwin contracts, guidance notes and MI
  
  

You Will Have/will Be

• Demonstrable experience of client relationship management
• Confident client interfacing skills, including the ability to develop & maintain close working relationships with clients and operational colleagues
• The ability to apply lateral thinking to provide solutions for the client
• A good understanding of operations business process and the ability to communicate this to clients
• Able to lead monthly meetings with clients, also involving operations, and to present the case to clients
• A strong communicator, who can identify priorities and listen to and act upon information
  
  

Benefits:

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
• Healthcare scheme
• A Self Invested Personal Pension Scheme
• Holiday allowance of 25 days plus bank holidays
• Discounts on various products and services
• Employee assistance programme for employee wellbeing
• Life assurance
• Group Income Protection
• Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps