Client Relationship Manager

Are you passionate about building long-term client partnerships and driving growth? TeamJobs is proud to represent a leading organisation in the UK BPO and contact centre technology space, seeking a Client Relationship Manager to manage and expand key accounts while ensuring exceptional client satisfaction.

As a Client Relationship Manager, you will be the primary contact for assigned clients, fostering trust and understanding their unique business challenges. Your goal will be to identify opportunities for upselling and cross-selling innovative tech-driven CX solutions and BPO services, driving revenue growth while collaborating with internal teams.

• Build and maintain strong relationships with clients, including C-suite stakeholders.

• Develop strategic account plans to identify upsell and cross-sell opportunities.

• Collaborate with internal teams to deliver tailored solutions that meet client needs.

• Track account performance, revenue metrics, and client satisfaction levels.

• Stay updated on market trends and share insights with internal teams to refine offerings.

• 5+ years of experience in account or client relationship management within BPO or CX technology sectors.

• Proven ability to grow revenue within existing accounts and meet sales targets.

• Strong understanding of CX solutions and their application in contact centres.

• Exceptional communication, negotiation, and presentation skills.

• Proficient in CRM tools and account management software.

• Flexibility: Work from home with occasional travel to meet clients and attend industry events, plus monthly visits to Canary Wharf office.

• Dynamic Role: High-energy, client-facing position with opportunities to collaborate with global teams.

• Career Growth: Be part of a forward-thinking organisation driving innovation in CX and BPO industries.

INDCP