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A skilled Client Services Administrator with previous experience is needed to join our team at Zentso, a leading technology consultancy for Not-For-Profits globally, on a remote (work from home) and full-time basis.
We work with charities, associations and educational bodies, transforming them into high-performing organisations through the cost-effective use of progressive technology. We support organisations in fully utilising what they have.
As we continue to expand and grow, we realise the need for assistance with managing some of our clients and support our internal operational processes.
About the Role
We are looking for someone excited and confident to pick up the phone to our clients, understand our clients' needs and help to support them and manage their expectations.
The role is remote, but you will be required to attend the London office once a week, so easy access/commute to London should be considered. We can organise shared office premises should you wish to work outside of your own home and to allow for a good work-life balance.
This role has a huge opportunity to progress into project management and/or a more client-facing role over time, such as account management or customer success manager.
Key Responsibilities:
- Assisting clients and being their first port of call
- Assigning incoming tasks to our consultants and managing small-scale projects/'business as usual' clients
- Handling client enquiries and complaints in a timely and professional manner - via phone, email or the Zentso project management system.
- Running client surveys and preparing the results in readiness for management review
- Assist with the planning and organising of any events meetings or conferences
- Support our Zentso consultants with the delivery of project tasks
- Ensuring the company database/project management system of client information is continually up to date
- Support in the management of several shared inboxes such as Accounts, Help, and Support
- Support the accurate maintenance of the company's financial accounts
- Prepare the Invoicing for clients, chasing unpaid invoices and reconciling invoices
- Assist in the preparation of financial reports and help management with adhoc requests
- Organise and schedule meetings and appointments
- Help with the internal team logistics, which could include helping to onboard new hires to ensure they are ready for day one and have a great first experience at Zentso
Required Experience:
- Gained experience within a customer/client support role
- Demonstrated ability and experience dealing with clients via phone and in writing
- Experience in using Salesforce and Xero or other CRM and finance-based packages
- Previous experience processing invoices and invoice reconciliation (desirable)
Benefits:
- Remote working
- Flexible working hours (occasionally, due to the nature of the business, hours outside the working week might be needed)
- Holiday entitlement: 22 holiday days
- NEST Pension
- Monthly contribution towards fitness/wellbeing
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Candidates with previous experience or job titles, including; Client Administrator, Customer Service Support, Customer Care Assistant, Customer support specialist, Call Centre Administrator, and Sales Administrator may also be considered for this role.
