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Are you passionate about creating vibrant communities and delivering exceptional customer experiences? A leading name in the property industry is seeking a Customer Engagement Manager to elevate the occupier experience at a high-profile asset in London. This is an exciting opportunity to shape the identity of a prestigious commercial asset, fostering meaningful connections between occupiers, local businesses, and the wider community.
As a Customer Engagement Manager, you will develop and implement a bespoke engagement strategy to enhance occupier satisfaction and position the building as an outstanding place to work and visit. Working closely with the wider customer experience and marketing teams, you will oversee community initiatives, events, and digital engagement to drive collaboration and enrich the occupier experience.
Key responsibilities:
- Build strong relationships with occupiers, understanding their needs and delivering tailored engagement programs.
- Develop and manage an occupier engagement strategy, incorporating events, networking opportunities, wellbeing initiatives, and local partnerships.
- Create and oversee customer panels to ensure occupiers have a voice in how the property is managed.
- Curate and manage a dynamic social media presence, producing engaging content to promote community activities.
- Oversee occupier feedback programs, using insights to refine engagement strategies.
- Build partnerships with local businesses, retailers, charities, and public services to enhance the community experience.
- Deliver high-quality events and activations that align with the property's placemaking objectives.
- Manage budgets effectively to ensure maximum impact and return on investment.
- Support the implementation of sustainability and ESG initiatives within the building.
About you:
- Experience in real estate, property management, or customer experience roles is essential.
- Strong background in customer engagement, event planning, and community management.
- Excellent communication and relationship-building skills.
- Digital and social media expertise, with experience managing online content.
- A proactive, innovative mindset with a passion for creating engaging environments.
- Ability to manage budgets and report on engagement strategies' success.
- Knowledge of placemaking, sustainability initiatives, and well-being programs is a plus.
This is a great opportunity to join a prestigious real estate brand on a landmark asset in the heart of London, whilst playing a key role in shaping a thriving community and occupier experience.
