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Customer Service Executive

TRI Consulting Ltd
Posted a day ago, valid for 18 days
Location

London, Greater London SW1A2DX, England

Salary

£20.43 - £26.85 per hour

Contract type

Part Time

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Sonic Summary

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  • A large Housing Association is seeking temporary Customer Service Executives for approximately 3 months, with potential for permanent roles.
  • The position involves managing service charge estimates, collecting rent, and addressing tenancy issues, serving as the primary contact for residents in a designated area.
  • Candidates should have a background in office-based customer service, excellent interpersonal skills, and proficiency in Word and Excel.
  • The hourly pay ranges from £19.38 PAYE to £25.47 Umbrella.
  • Applicants should ideally have prior experience and be available immediately or on short notice.

A large Housing Association is looking for a number of Customer Service Executives on a temporary basis for approximately 3 months with permanent opportunities.

Key responsibilities are as follows

As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch.

You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible.

You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress.

Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met. However, you will retain responsibility when other people are involved, making sure that they do what they agree to do

Hourly rate PAYE 19.38 and 25.47 Umbrella

Essential Requirements

Ideally looking for someone who has a consistent background in office based customer service
Excellent interpersonal skills and able to pick things up quickly
Excellent on Word & Excel
Must be immediately available or on short notice

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