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Join an innovative team at a leading provider in the Tech/SaaS industry. They pride themselves on delivering exceptional customer experiences and driving customer success. If you’re a motivated, intelligent individual with a passion for customer service and success, we want to hear from you!
As a Customer Service Executive, you will play a crucial role in supporting and enhancing their customer relationships. You will be responsible for both customer support and customer success, ensuring that clients achieve their goals while using their products. You’ll be interacting with C-Level executives, requiring quick thinking and effective communication skills.
Key Responsibilities:
- Provide top-tier customer support to their B2B clients, resolving issues promptly and efficiently.
- Foster strong relationships with customers, helping them maximize the value of their services.
- Collaborate with internal teams to address customer needs and implement solutions.
- Conduct training sessions for customers to ensure they are fully utilising their products.
- Monitor customer satisfaction and proactively identify opportunities for improvement.
- Creating content and videos for social media
Experience:
- Fluent in German is essential
- Proven experience in customer support or customer success, preferably in the tech or SaaS industry.
- A background in social media and video creation is beneficial
- Strong interpersonal skills and the ability to communicate effectively with C-Level executives.
- Quick-thinking, proactive problem solver with a passion for helping customers succeed.
- Ability to work independently and collaboratively in a hybrid environment.
Given the nature of the role candidates must have excellent command of German or Engish (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to .
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client’s requirements.
