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The ideal candidate will manage the member lifecycle management portfolio and be the key point of contact to enable members to take advantage of WBBA membership benefits and instrumental in driving membership renewals. He / She will be a skilled communicator with a talent for building strong relationships, possess business development skills, including the ability to identify opportunities for growth, foster strategic partnerships, and drive value for members and proactively exploring ways to expand member collaboration and satisfaction
Skills & Competencies:
- Strong interpersonal and communication skills to collaborate across diverse teams.
- Ability to articulate complex concepts clearly, both verbally and in writing.
- Proactive problem-solving and decision-making skills with a customer-focused mindset.
- Self-motivated, independent, and able to manage multiple tasks effectively.
Experience required:
- Proven experience in B2B client relationship management, ideally within Telecoms, Media, or Technology industries.
- Familiarity with MS Office suite and popular CRM tools (e.g., Salesforce).
- Technical troubleshooting experience with online platforms or database products.
- Knowledge of membership services and engagement strategies
Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.
