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The Company:
Market Financial Solutions (MFS) is a leading independent bridging finance provider based in the United Kingdom. With a strong presence in the market, we specialise in offering fast and flexible bridging loans and buy-to-let mortgages to our valued intermediaries and clients.
Role Role:
The Recoveries & Collection Manager will play a crucial role in supporting the Head of Recoveries & Collections in managing and mitigating the company's loan portfolio risk. The primary responsibilities are managing and supporting the recovery of outstanding loans. The Recoveries & Collections Manager, will be responsible for maintaining accurate records, liaising with borrowers, negotiating payment terms, and managing accounts in arrears and escalating issues as necessary while adhering to compliance and regulatory guidelines, and contributing to the overall success of the Recoveries and Collection team.
Key Responsibilities:
- Monitor and manage the overdue accounts to ensure collections targets are met.
- Initiate and manage communication with borrowers, LPA Receivers, solicitors and third parties through calls, emails, to recover outstanding payments.
- Negotiate settlements with borrowers.
- Investigate and resolve discrepancies in borrower accounts.
- Track and report on the status of overdue accounts to management.
- Liaising with Solicitors and Receivers throughout the litigation process.
- Offer guidance to customers regarding repayment options and the implications of non-payment.
- Prepare reports on recovery activities, payment progress, and aged debt analysis in order to identify trends and areas of improvement in the loan recovery process.
- Assist in generating regular recovery performance reports for internal stakeholders.
- Ensure that all collection activities comply with relevant financial, legal, and data protection regulations.
- Assist in mitigating risk associated with delinquent accounts and minimize losses through proactive recovery efforts.
- Support and mentor junior collections staff, providing guidance on challenging cases.
- Collaborate with internal teams (loan management and legal) to ensure smooth resolution of recovery cases.
Key Skills and Qualifications:
- Proven experience in collections &recoveries is a must,preferably in a senior or assistant manager role.
- Experience in the Real Estate sector is highly preferable.
- Knowledge of credit risk management, financial regulations, and legal processes related to Collections.
- Strong negotiation and communication skills, both written and verbal.
- Attention to detail and strong organisational skills.
- Ability to analyse data and generate reports.
- Proficient in Microsoft Office, especially Excel, and experience with collections software.
