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Client Relationship Director - Smart Metering

Client Relationship Director - Smart Metering

Utility People

Posted 19 days ago, valid for 4 days

London, Greater London EC1R 0WX

£80,000 - £96,000 per annum

Full Time

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Sonic Summary

Our client, a leader in the UK communications sector, is seeking a Client Relationship Director to enhance their Smart Metering solutions in the water sector.
The ideal candidate will have experience in a Client Relationship Director or Account Director role within the Energy or Water industry, particularly in a SMART Metering Utilities environment.
This position offers a salary of up to £89,000 depending on experience, along with a 50% commission and extensive company benefits.
The role involves strategic management of key accounts, presenting solutions to C-Suite executives, and maximizing customer satisfaction and retention.
Candidates should possess strong relationship-building skills, analytical abilities, and a strategic mindset to drive growth and innovation.

Our client is a frontrunner in the UK communications sector, powering the backbone of private and public networks that drive smartutilities and metering. As they gear up to dominate the "win in water" space, they are searching for an exceptional Client Relationship Director. This is no ordinary Client Relationship Director role—it's about spearheading business critical partnerships, nurturingcomplexhigh-value accounts and developing long-term strategies to deliver game-changing SmartMeter solutions. If you would thrive on the excitement of shaping the future of Smart Metering within Water and setting the pace for innovation, Apply today!!

Responsibilities

Strategic management of a named customer, develop and execute strategic account plan
Creating and presenting updates and solutions to the customer up to and including C-Suite and representing the voice of the customer
Oversee end to end relationship, maximise value, customer satisfaction and retention levels
Keeping up to date with industry trends, market conditions and competitors
Ability to build and maintain strong relationships with clients at all levels, understanding their needs, and managing expectations
Identify growth opportunities for upselling and expanding existing services and cross sell of new services - working in collaboration with the BD team
Report on customer insights, provide insights and trends to internal and leadership teams

Experience

Industry experiences essential - Energy or Water in a SMART Metering Utilities environment
Experienced of working in a Client Relationship Director or Account Director role
Strong focus on achieving customer outcomes and delivering value to clients and the business
Demonstrated success in achieving targets and negotiating contracts
Strong relationship-building skills with stakeholders to promote retention and loyalty
Strong analytical and problem-solving skills
Ability to think strategically and solve complex customer issues
Analyse customer data to identify trends, needs and areas of improvement

Ref: 14933

Role: Client Relationship Director - Smart Metering - Utilities experience essential

Salary: up to £89,000 DOE + 50% commission + large company benefits

Location: London or Winchester based but mostly home working

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