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- Solution Development: Lead the creation and implementation of customised BPO solutions that align with client objectives and industry best practices.
- Client Engagement: Collaborate closely with clients to understand their needs, pain points, and business goals, ensuring solutions exceed expectations.
- Sales Support: Partner with the business development team to craft compelling proposals and presentations, showcasing our service capabilities and competitive advantages.
- Operational Excellence: Drive continuous improvement initiatives, ensuring service delivery exceeds KPIs and SLAs.
- Leadership: Manage and mentor a team of solution architects, project managers, and other key roles, fostering a culture of innovation and accountability.
- Market Intelligence: Stay informed about industry trends, technological advancements, and competitor activities to keep solutions competitive and cutting-edge.
- Cost Efficiency: Ensure solutions are designed with cost-effectiveness in mind, optimising resources while delivering high-value outcomes.
- Minimum of 10 years of experience in supporting sales, selling, and closing BPO or professional services, in roles such as sales, account lead, and solution architect.
- Minimum of 8 years of client relationship
- Experience in solutions and closing large deals in BPO, including software & platform industry solutions, contact centre, and customer experience consulting.
- Experience in a large, heavily matrixed company environment.
- Experience with C-Level client relationship building and management.
- Proven ability to build, manage, and foster a team-oriented environment.
- Demonstrated leadership, teamwork, and collaboration in a professional setting.
