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- Assist customers with account enquiries, transactions, and banking products
- Provide exceptional customer service through various channels, including face-to-face, phone, and email
- Resolve customer complaints efficiently and professionally, ensuring a positive outcome
- Process payments, deposits, withdrawals, and other financial transactions accurately
- Promote and cross-sell banking products and services to meet customer needs
- Maintain up-to-date knowledge of bank policies, regulations, and procedures
- Ensure compliance with all banking laws and security protocols
- Support customers with online and mobile banking services
- Work collaboratively with team members to achieve branch and individual targets
- A degree in Finance, Business, or a related field is desirable but not essential
- Previous experience in customer service, preferably in banking or financial services
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Ability to handle transactions accurately and efficiently
- Knowledge of banking products and regulations is an advantage
- Proficiency in using banking software and technology
- Strong attention to detail and ability to work under pressure
- A positive and professional approach to customer interactions
- GCSEs/A-Levels or equivalent qualification required
- Competitive salary and performance-based incentives
- Training and career development opportunities
- Pension scheme and employee benefits
- Supportive and inclusive work environment
