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We're looking for a friendly, detail-oriented Customer Service Executive to join the Reebok team!In this role, you'll help keep our B2B customer service operations running smooth handling order entry, managing product allocation, and staying in touch with our warehouse team to make sure everything's on track.You'll also keep an eye on shipments and proactively reach out to customers to make sure they're happy and in the loop. If you're someone who enjoys helping others and keeping things organised, this could be a great fit!This role is available in several departments including E-Commerce, and FOB & Distributors and Customer Service.Main Responsibilities Will Include:
- Accurately enter customer orders into the system
- Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation
- Ensure that customer needs are met in a timely and efficient manner
- Track order allocations, monitor upcoming shipments, and provide timely updates to customers and internal teams regarding delivery schedules and potential delays
- Proactively inform customers of any changes to their order or delivery status
- Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish
- Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays.
- Provide feedback on any recurring issues and help propose solutions to improve the customer experience
Person Specifications:
- Strong Communicatio
- Excellent attention to detail
- Problem-solving abilities
- Experience within a customer service or retail environment
- A focus on continuous improvement and operational efficiency is key
