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Smiles and Smiles offer the simplest route to a confidence-boosting smile. We’re taking the complexity out of cosmetic dentistry by building smile transformation plans, tailored to each unique smile. With industry experts, state-of-the-art technology, and personalised care, we deliver smile transformations that empower and delight.
With services such as teeth whitening, veneers, and composite bonding, our goal is to provide an exceptional patient experience, from the first call to the final appointment, fostering trust and confidence while helping every individual achieve their desired smile.
Passionate about helping others share their smiles with confidence each day? Join our growing team.
The Role
The Sales Representative will serve as the initial point of contact for all new & existing patients, providing exceptional customer service and managing all patient enquiries.
Working alongside the Smile Concierge Team, you will play a key role in establishing strong relationships with prospective patients, offering comprehensive information about our services, and ensuring a smooth, positive experience from the initial contact through to scheduling consultations. You will also assist with ongoing care needs, including repairs and aftercare appointments.
Responsibilities
- Serve as the first point of contact for new and existing patients, addressing inquiries via phone, email, and online forms.
- Build rapport with potential patients by listening to their concerns, understanding their cosmetic goals, and answering their initial questions.
- Provide patients with detailed information about available cosmetic dental treatments, including benefits, timelines, and expectations.
- Educate patients on the clinic’s unique offerings and the expertise of the clinical team to build trust and excitement.
- Respond quickly to patient inquiries
- Convert inquiries into potential sales by booking face to face or video consultations, with the dentist..
- Follow up with potential patients who have shown interest but have not yet booked a consultation.
- Relay patient concerns and preferences to the clinical team to prepare for the consultation
Qualifications & Experience
- Strong sales skills, with experience in closing sales and guiding patients through treatment plans.
- Previous experience in a dental, healthcare, or customer service role.
- Excellent communication, interpersonal, and organisational skills.
- Ability to manage multiple tasks and patient relationships with empathy and professionalism.
- Experience of working in a fast-paced, customer focused environment
- Excellent computer skills in Microsoft 365 and computer systems
- Good time management and organisational skills
Skills
- Target driven and success orientated
- Excellent people skills and communication skills - written and verbal
- Team player & ability to work independently and as part of a team
- Pro-active approach
- Strong organisational and time management skills
Location & Hours
Hybrid Working. Onsite Location : Central London.
Full Time Position, working 40 hours across 5 days.
Between the hours of 9am and 7pm Monday to Saturday on a rota basis
