Sales Support Administrator

Sales Support Administrator

Up to £35,000 depending on experience

Northwest London ( Hybrid )

The Company

A successful, founder led business; their products span multiple categories including beauty and gifting and are found in multiple major retailers and boutique stores too. Shipping to 35 countries around the world, all products are vegan and cruelty free.

What’s on offer?

• Hybrid working, with 2 days from home
• 23 days holiday, plus bank holidays, increasing after 2 years service
• Access to a life insurance and health benefits post probation
• Discount on products and vouchers

What will you do as a Sales Support Administrator?

• Liaise with the 3PL partners, ensuring orders are sent OTIF and visit on an ad hoc basis
• Work closely with the warehouse to ensure any problems are addressed prior to shipping
• Manage the process from initial order to dispatch and aftersales support
• Process UK ecommerce and retailer orders accurately onto the system
• Deal with stock issues, back orders and work closely with supply chain
• Customer invoicing, CRM management and credit refunds
• Build strong relationships with retail partners to ensure excellent customer service

What do you need as a Sales Support Administrator?

• Sales order processing experience, ideally within FMCG or Beauty
• Knowledge of export documentation
• Understands the supply chain and the end-to-end cycle
• Ability to build lasting relationships, goes above and beyond for customers
• Proficient in Excel, PowerPoint, and Word

Job ID: 9032