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- Communications Program Manager - Customer Experience
- 75,700 - 97,000 per annum
- Initial contract until 30th June 2025 - potential to extend
- Fully remote based role
Working for a global technology company we have a unique opportunity to join a new initiative they are rolling out. We are on the look out for a Program Manager / Communications Consultant to work within the Global Customer Experience & Success area of the business.
The Global Customer Experience & Success division focuses on empowering their customers to accelerate business value through differentiated customer experiences that leverage the company's products, services, and partnerships.
The Global Customer Experience (GCX) organization has been established to deliver differentiated customer and partner experiences. This team will secure executive sponsorship, utilize data-driven prioritization, and execution excellence to achieve critical experience improvements that delight their customers and enhance business outcomes.
The role demands a candidate who can effectively work in a global environment, demonstrate excellent time management skills to deliver on a monthly cadence, understand and analyse data, and simplify complex messages for an executive audience, bringing that Customer Experience and proven background of creating consistency in the message at Executive Level.
As Customer Experience Program Manager your targeted scope is to help enable our Global Leads to land CX Excellence within the field. To land CX Excellence requires a curates, high-touch effort sharing relevant data and trends, and this role be critical in ensuring that the assets needed to deliver this are created.
Typical Day
* Working across team and stakeholders to ensure solid comms approach
* Support development of CX Excellence materials to land at scale across Areas, Ous, and SMC Regions
* Supporting team on ad hoc requests for communications, messaging, scheduling, etc.
Compelling Story
* Unique opportunity to work with a global team on a program that has a lot of positive momentum yet lots of room to grow and change how it is happening
* Unique team in the company that looks left to right on the customer experience - can see how the pieces fit together for the whole company
* Connected with decision makers around the world and responsible to help represent the customer voice back into key leaders
Key Responsibilities:
* Partner with Global Customer Experience team members to drive a high touch monthly comms plan to land CX Excellence at the Area, OU, and SMC Regional level
* Develop SharePoint resources and comms approach for key projects as part of the CX Excellence Hub
* Write content and contribute to broader views for executive updates, field engagement, community newsletters, Teams, Viva, and intranet content.
* Support ad-hoc program management and team administration activities
This role supports a global team, and may require flexibility with hours to account for collaboration across the team.
The team is part of the global customer experience, responsible to understand the feedback coming from customers, understand the satisfaction.
Key Skills and Experiences
* Business/executive communication writing/editing
* Storytelling and simplifying complex messages for targeted audiences
* Experience creating and maintaining SharePoint pages
* Strong communication and cross-organization skillset
* Self-motivated and adaptable, ability to spot and act on new opportunities
