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We are recruiting for a Response Officer for the Royal Borough of Greenwich.
Purpose of Job:
To be responsible to The Performance and Operations Manager (Daytime or Out-of-hours Operations):
In this role you will be helping to relieve the pressure on the NHS by supporting vulnerable and elderly people in their own homes. As a Falls Community Responder (FCR) you will often be first person on scene to provide assistance following a service user fall. This role ensures service users receive treatment sooner and enables them to stay in their own home and maintain their independence whilst improving both short and long term, physical and mental health outcomes.
This role requires a clean driving license for a manual car and is subject to an enhanced DBS check
Main Duties
- Respond to and assess service users following a dispatch to people after a fall in their own home
- Act with empathy and compassion to service users who have fallen, delivering clinical support for minor injuries to enable service users recovery
- Coordinate appropriate treatment and care to service users within the values and behaviors o in accordance with policies and procedures
- Accurately complete all documentation relating to service users, vehicles and equipment to be submitted in accordance with policies and procedures
- Accurately record relevant information at the scene and liaise with third parties
- Deliver a holistic care approach with social prescribing, including referral and signposting
- Ability to use manual handling falls equipment in accordance with training and policy (
- Ability to work safely and confidently on your own and in a range of situations
- Drive the service vehicle in accordance with our driving policy.
- Carry out vehicle and equipment checks at the start of and during each shift to ensure the readiness of the vehicle, equipment and consumables. Report all defects and damage in accordance with policies and procedures.
- Participate in team meetings and actively contribute to the smooth running and development of the service
- Actively engage in one to ones, annual appraisal, audits and feedback
- Attend and pass required training and engage in CPD to the required competencies
- Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder
Location: Woolwich
Hybrid: No The successful candidate will be required to work 12 hour shift patterns (4 on 4 off) including nights, weekends, and bank holidays to support the service when needed.
Salary: 16.82 (PAYE) 20.96 (Umbrella) p/hour
IR35 Status: Inside
Hours: Variable
Closing Date: 20.09.24
Duration: 6 months initially
