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JOB TITLE: Neighbourhood Team Leader
LOCATION: Northolt Housing Hub ( In office 3 days at least - subject to change)
PAY RATE: 27.71 PAYE PH/ 36.18 UMB PH
START DATE: ASAP
DURATION/Hours: 3-month initial contract/ 36 hours a week
IR35 STATUS: Inside
Key accountabilities:
KEY ACCOUNTABILITIES:
1) To direct, manage and motivate Neighborhood Housing and Tenancy Sustainment Officers, as well as any Apprentices and Trainees, to ensure a coordinated multi-disciplined approach through clear and visible management at all times.
2) Supervise staff to draft, prepare and coordinate the issue of statutory notices under relevant housing legislation and procedures for all key functional management tasks (i.e. rents, tenancy, and leasehold), providing advice and guidance on more complex cases as and when appropriate.
3) Demonstrating the organisational and departmental culture and behaviors that support the Council's priorities andvalues.
4) To be responsible for the supervision, direction & development of all direct reports, to manage sickness absence, poor performance, disciplinary and grievance cases and recruitment panels as required.
5) Act as an ambassador for the Council, its services and those who provide services on its behalf, ensuring residents are supported to navigate and access services specific to their needs and vulnerabilities.
6) Ensure that the Council complies with statutory duties and responsibilities, and that these are accountable to the post holder through effective performance arrangements
7) To provide clear, pragmatic and customer centred housing services on behalf of the Council across disciplines (i.e. rents, tenancy, leasehold) working autonomously in all areas.
8) To apply extensive housing knowledge and experience to manage varied tenure types - this includes but is not limited to: rents, voids, tenancy, allocations, leasehold, shared ownership, repairs and maintenance, compliance and safety, regeneration, and other similar duties that ensure the Council manages its residents and properties.
Provide clear, timely and evidenced advice on the functions aligned to the post, and to deliver reports and risk based discussion documents that enable the Neighbourhood Manager to respond and take informed decisions.Maintain a working knowledge of all relevant policies, procedures and legislation that affect residents' housing, providing accurate information, advice or referral as appropriate.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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