Back to search
Our client, one of the UK's largest (and most popular!) Rail Transportation companies, are looking to recruit an experienced Customer Experience Project Manager to join their growing business. Working on a hybrid basis (in the office 3 times a week), this is an incredible opportunity for the right candidate!Our client have been established for a number of years and offer a fantastic rail solution to commuters across the entirety of the UK. Following a recent restructure/growth, they have created a new Customer Experience function specialising solely on projects, and are actively seeking one more candidate to join their team. Working on a hybrid basis (3 times a week into the Central London HQ), you will be responsible for leading on special projects, keeping the voice of the customer at the core of all decision(s). In a nutshell, your responsibilities will include:- Initiating, planning and executing Customer Experience projects end to end, across the project management cycle- Delivering projects on time, within budget and meeting quality KPI's- Providing project management coaching and support to colleagues in functional departments who are managing small-scale business projects- Ensuring all Change Management processes are fully documented- Offering and providing support to other Project Managers across the business- Ensuring that the voice of the customer is at the heart of all business decisionsIn order to be considered for this position, it is ESSENTIAL that you have the following:- Experience of delivering projects focused on improving customer experience- Successfully delivering projects across large complex organisations- Knowledge of project management processes/tools/techniques- Solid understanding of business change tools and techniques and their deployment, including change management/process mapping- Ability to facilitate, engage and advise across different levels of the organisation including the development of staff engagement plans- Demonstrable commercial awareness- Fun, sociable personality!In addition to a very competitive salary, our client are also offering the following:- Incredible pension contribution (up to 10% employer contribution!)- Hybrid-working (2 days a week working from home)- Free train travel (business and leisure) for yourself, partner and any dependents!- Incredible progression opportunitiesOur client are looking to move on this position very quickly, so any interested candidate(s) are urged to apply at their earliest convenience!
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
