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Student Experience site project leader
Location: Stratford, London
Salary : £32k + bonus + benefits (depending on experience)
Hours:37.5 hours per week. Work 5 days out of 7, between the hours of 7am and 7pm. Weekends will be required on depends of the project needs, probably 2 weekend days per month required.
The role
Come to Unite Students and flourish in a friendly, inspiring Customer Experience Team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact.
The Customer Experience Site project Leader role will be looking after our students experience while our site go through our cladding project. You will be responsible for the day to day management of the Project Customer experience side and the first point of contact for our students.
You will also be liaising with the contractors and the project management team directly.
Expect no two days to be the same!
What you`ll be doing :
- To liaise with contractors on a day to day basis.
- To attend project meetings.
- To organise and plan the movement of students out of their rooms while cladding works will be carrying out.
- To organise and plan the movement of students back to their rooms once works have been completed in their rooms.
- To organise the cleaning of the rooms while students move in and out as per project works are carrying out.
- To handle with any possible complaints, queries and questions.
- To take accountability and ownership of the daily operations related to our site cladding project.
- To ensure that our guest satisfaction and experience remains positive.
- To have a very good communication with the site Student Experience team and the Management team.
- To be flexible and collaborate with the site team if needed.
What we`re looking for:
- A caring, warm person with a positive attitude.
- An excellent communicator; as a Customer Experience site project Leader you`ll be happy to chat to our students and answer their questions, handle any queries and complaints and to attend to 3rd party contractors meetings.
- You will have an excellent communication with your Managers, and will attend to Unite management meetings when needed.
- You`ll also have great time management and organisational skills, and will be a very well organised person.
- Somebody with strong leadership skills who takes ownership and accountability.
What You`ll Get in Return
- A discretionary annual bonus so you can share in the company`s success.
- 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service.
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save.
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends.
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!.
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion.We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
