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- Ensure work meets key performance indicators (KPIs) concerning visit scheduling, report completion, report quality, and turnaround times.
- Identify and capitalise on new fee opportunities.
- Manage customer service for internal and external client stakeholders.
- Liaise with other stakeholders in Property Management to ensure a cohesive approach with other fee-earning teams and assist in developing continuous improvement strategies.
- Provide regular and consistent reporting to line management.
- Develop proactive initiatives to support the business in achieving best-in-class status.
- Create and deliver training materials to complement internal safety and pathway functions.
- Undertake other duties as required to fulfil the role.
- Minimum of 4 years' experience in Health and Safety and Fire Risk Assessments, preferably within the Property Management or Facilities Management sectors.
- NEBOSH Certificate in Occupational Safety and Health (compulsory).
- Recognised qualification in Fire Risk Assessment (desirable) and third-party accreditation/registration on a fire risk assessor register (desirable).
- NEBOSH Diploma in Occupational Safety and Health or equivalent, or currently working towards this qualification (desirable).
- Strong knowledge of health and safety legislation and standards.
- Experience in auditing against ISO management standards (desirable).
- Excellent communication, decision-making, and negotiation skills.
- Strong interpersonal and influencing skills.
- Analytical skills with attention to detail.
- Ability to plan and organise inspections according to a set schedule and manage time effectively to ensure timely report writing.
- Full driving licence and access to a car.
- Capability to take on delegated authority and act independently.
- IT literate, with knowledge of compliance systems and report writing.
- Recognised qualifications and membership of appropriate professional bodies (e.g., IOSH).
