Contracts Manager - Patient Transport Services

Contracts Manager - Patient Transport Services

TEMP TO PERMANENT CONTRACT

Location: Northwest London

Perm Salary 55,000 - 60,000

Temp salary: 250- 300 per day

Temp Contract 3 months - to go perm after completion of temp contract

Overview

We are seeking an experienced and driven Contracts Manager to lead and inspire the delivery of an efficient and effective non-emergency transport service. The role requires a strong focus on delivering an excellent experience for service users while managing operations within agreed financial and contractual parameters.

About the Organisation

This organisation is one of the leading providers of non-emergency patient transport services in the UK, conducting thousands of journeys annually. Operating multiple bases across the country, the team is committed to delivering safe, high-quality services while maintaining a focus on employee development and wellbeing.

Responsibilities

The role involves a range of duties aimed at ensuring the smooth operation and continuous improvement of transport services, including:

• Managing budgets to achieve or exceed financial targets.
• Meeting contractual performance standards and improving operational outcomes for service users.
• Ensuring staff compliance with training and governance requirements.
• Optimising resource utilisation to minimise downtime and reliance on third-party providers.
• Addressing complaints within agreed KPIs and implementing improvements from lessons learned.
• Regularly reviewing contract and depot performance to identify areas for improvement.
• Introducing and monitoring quality measures such as surveys for staff and service users, using feedback for improvement.
• Managing all aspects of the contract, including operations, finance, fleet, and administration.
• Leading and supporting staff, with direct line management responsibility for specific roles.
• Attending relevant meetings with stakeholders, staff, unions, and service users as required.
• Managing financial accountability, including identifying revenue opportunities, controlling expenditure, and forecasting potential issues.
• Producing and analysing management information to improve services and forecast future requirements.

Essential Requirements

• Proven experience managing people-driven operations.
• Understanding of commercial contracts.
• Experience in managing outsourced services in a commercial environment, preferably in healthcare.
• Strong leadership skills with emotional intelligence.
• Proficiency in creating, analysing, and interpreting data.
• IT literacy and familiarity with tools such as Google Sheets/Chromebooks.
• Experience in managing change and delivering solutions.
• Attention to detail, consistency, and a solutions-driven mindset.
• Excellent presentation and communication skills.
• Compassionate, inclusive, and relationship-focused approach.

Desirable Skills/Qualifications

• Background in patient transport, logistics, or similar services.
• Degree or equivalent professional experience.
• Relevant qualifications in transport logistics (e.g., NVQ/BTEC).
• Knowledge of HR procedures.
• Health and safety qualifications (e.g., OSH).