Business Centre Manager - Recruitment Agency

Business Centre Manager - Recruitment Agency | Competitive base salary + bonus | Central London

Are you an experienced recruitment manager or team leader with a proven track record of business development looking for the next step in your career? Do you want a clearly defined career pathway? If you have answered yes to those questions, you need to keep reading this advert!

Life as a manager at Brook Street is seriously rewarding - both emotionally and financially. Our business is crammed full of experts with decades of experience, balanced by a plethora of new stars. And you could be one of them! As a Branch Manager you'll receive unparalleled training and support, whilst having the opportunity to be part of a journey - building and establishing our presence via new markets and approaches.

An unrivalled opportunity awaits you: we're a $22bn multinational organisation and world leader in workforce solutions. Brook Street is one of the UK's leading recruitment agencies that matches thousands of people with meaningful job opportunities at hundreds of companies every year. We can offer the security of working for a global business in a family environment with a thriving team spirit.

Core Role Responsibilities

• Produce and execute a strategy for planned branch growth with the Area Operations Manager
• Maintain and develop relationships with existing and new clients through regular and structured contact to establish on-going business needs and maximise business potential
• Responsible for a team of consultants, maintaining a positive and supportive environment on a day-to-day basis
• Provide on-going coaching and support for each consultant
• Monitor, prepare and communicate financial and performance targets expected and actual performance achieved both as individually and collectively as a team
• Demonstrate a 'Role Model' commitment to self-development, creating a culture of learning and self-development in the branch

New Business Development

• Produce and execute a strategy for planned branch growth with the Regional Operations Manager
• To identify potential business opportunities through local research and monitoring or competitor activity
• Develop and maintain business relationships with appropriate client contacts
• through a structured approach to sales visits and marketing
• Maximise the new business performance of the branch consultants through the effective targeting and monitoring of sales activities with a focus on core activity
• Ensure sufficient marketing and branch activity to meet potential demands

Maximising Existing Business

• Maintain and develop relationships with existing clients through regular and structured contact to establish on-going business needs and maximise business potential
• Conduct regular quality assessments to include quality of service and temps/or applicants to all clients
• Address any issues in a timely manner and identify solutions with relevant parties keeping regular face-to-face contact

Manage Performance

• Responsible for a team of consultants, maintaining a positive team on a day to day basis
• Manage the performance for each branch consultant, conducting regular
• performance reviews and taking action when appropriate
• Manage staffing levels within agreed budgets. Ensure succession planning in place through effective recruitment in conjunction with Regional Operations Manager

Training and Development

• Devise an individual training and development plan for each consultant and maintain regular reviews to evaluate measures to assess the effectiveness of the training
• Provide on-going coaching and support for each consultant
• Implement effective team building and motivational ideas for the team
• Demonstrate a 'Role Model' commitment to self development, creating a culture of learning and self-development in the branch

Compliance

• Ensure compliance with company, client and legislative requirements including the signing off of applicant files and referencing
• Support and train branch consultants to ensure compliance is adhered to at all times
• Maintain accurate client and applicant data using company system
• Ensure an effecting filing system for paper based documents
• Comply with the Company's Business Ethics and standards of excellence
• Prepare for and co-operate with regular branch audits to ensure compliance

Financial Results

• Monitor, prepare and communicate financial and performance targets expected and actual performance achieved both as individually and collectively as a team
• Prepare monthly and annual branch forecasts in liaison with Regional Operations Manager
• Adhere to corporate expectations in relation to minimum fees and margins
• Identify and advise in action areas likely to affect branch profitability

Corporate Standards

• Monitor customer service through the Quality Management Programme
• Action effective controls in line with BS ISO 9002 standards
• Promotion of Brook Street's professional image through the appearance and conduct of the branch staff

The benefits

• A tailored programme for your learning and development
• A clearly defined career pathway with achievable promotion criteria
• A generous bonus structure paid both monthly and quarterly
• Huge money-earning potential and career progression opportunities
• Uncapped bonus scheme
• Future leaders programme for high performers
• A global organisation offering a variety of progression opportunities
• Lunch clubs, annual target-hitters trip, and other team competitions
• A family environment with a thriving team spirit
• 24 days' annual leave (rising with service) plus your birthday off
• Work the ethical way - join a business that has been named one of the world's most ethical for thirteen years running!
• Generous company benefits including private healthcare, employee discounts and many more
• Hybrid working options