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Corporate risk manager
Central Housing Complaints Team Leader

Central Housing Complaints Team Leader

Social Care Locums

Posted 10 days ago, valid for 8 days

London, Greater London EC1R 0WX

£45,000 - £54,000 per annum

Part Time

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Sonic Summary

The position requires an experienced worker responsible for managing complaints and Member/Mayoral enquiries efficiently.
Key duties include ensuring timely allocation of issues, maintaining communication with residents, and monitoring the progress of investigations.
The role necessitates preparation of regular performance reports for Housing Services management teams.
Candidates must be eligible to work in the UK and have a minimum of 2 years of relevant experience.
The salary for this position is competitive, with additional benefits including a referral scheme and dedicated payroll support.

We are looking for an experienced woker who will be reponsible for:

-Ensuring that all incoming complaints and Member/Mayoral enquiries are swiftly allocated to the right people in the right service areas so that the issue can be investigated as quickly as possible.

- Ensuring that our Senior Complaints Officers make phone calls to the resident at the start of the process and keep them updated on the progress of their case.

- Monitoring the progress of complaint and enquiry investigations so that service standard deadlines are met and ensuring that effective records are kept on the Council’s complaints system.

- Preparing regular and high quality complaints performance reports for Housing Services management teams.."

To apply for this role you must have:

Be eligible to work within the UKWe offer:An excellent referral scheme for each successfully placed referralCertified complimentary training24 hour one on one specialist social work consultant based within your geographical areaEmployee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment - we offer twice weekly payroll too!

For more information or details of other roles, please contact Simone at Social Care Locums or visit our website to upload your CV.

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