Neighbourhood Officer

Neighbourhood Response Officer

* Job Type: Full-time / Temp 6 months (possible extension)
* Location: Highbury East / Hybrid working
* Salary: 19.75 PAYE or 24.52 Umbrella

We are seeking a dedicated Neighbourhood Response Officer to join a large housing association based within Highbury East. This role involves collaborating with teams, resident groups, and external partners to maintain clean, safe, and well-maintained estates. You will also address and prevent anti-social behaviour and support vulnerable customers, ensuring a cohesive community environment.

Main Responsibilities:

* Develop and implement neighbourhood plans and local offers.
* Conduct regular estate inspections, prioritising fire safety and other risk assessments.
* Collaborate with local residents' groups to enhance community facilities, activities, and events.
* Work with local partners on safety and anti-social behaviour issues, attending meetings as needed.
* Coordinate with various departments on neighbourhood improvements.
* Manage tenancy breaches and provide support to residents requiring additional help.
* Handle property viewings, tenancy signings, and assignments.
* Represent the organisation in court proceedings and manage eviction processes.
* Conduct property condition checks and assist in major incidents or tenant relocations.

Experience and Knowledge:

* Strong background within Housing / Local Authorities
* Worked within a Neighbourhood Officer role or similar previously
* Proven experience in delivering excellent customer service.
* Experience interacting directly with customers and external partners.
* Familiarity with working according to plans and achieving set targets.
* Capable of exercising sound judgement in various situations.

To apply for the Neighbourhood Response Officer position, please submit your CV or reach out to me at with your full CV attached