Recovery & Enforcement Lead

Recovery & Enforcement LeadPermanent, Full Time35 hours per week, Monday-FridayHybrid, 3-4 days working from homeStratford£28,045-31,923 Per Annum

This is an exciting opportunity to join our client as a Recovery & Enforcement Lead, where you will play a key role in reducing arrears and minimizing bad debt across our organization. You’ll independently manage a portfolio of accounts, represent the client in legal proceedings, and collaborate closely with internal and external teams to drive effective, customer-focused solutions.

You will have experience of providing a professional and customer focussed income recovery and enforcement service in order to reduce arrears and bad debt across the organisation. You will be able to work independently to successfully resolve accounts in a timely manner and to a clearly defined standard.

You will represent the client through legal processes but will need knowledge of the full arrears lifecycle and be able to work collaboratively with colleagues across Income Management, third-party agencies and the wider organisation to bring about successful outcomes. You will be confident to produce legal documentation and be organised to complete workload and meet several deadlines. A successful Recovery and Enforcement Lead will successfully prioritise competing workload and deadlines.

You will balance being compassionate and empathetic, with the ability to also have challenging conversations when needed. Resilience must be demonstrated within this role, alongside delivering excellent customer outcomes. You will meet KPI targets and numerous deadlines throughout your working day to contribute to the departments mission of reducing rent arrears and maximising income. You will report on outcomes at court hearings, which you may be required to attend and be accountable for the progress of legal proceedings.

What You'll Bring:

To excel in this role, you'll need:

• Customer Service: Experience of providing excellent customer service in a fast-paced challenging environment. Demonstrable experience of dealing with customers sensitively in challenging circumstances
• Arrears Management: Experience of working with all types of debt recovery legal proceedings up to and including eviction as well as a knowledge of welfare benefits.
• Problem Solving: Skills and experience to make reasoned decisions, from a range of solutions, based on professional judgement
• Organisation and Time Management: Self-motivated with excellent organisational skills and able to effectively prioritise workload
• Team Working: Able to work with and communicate with internal and external colleagues in order to find holistic solutions to challenges that might arise across the full arrears lifecycle

Braundton Consulting is a recruitment agency recruiting on behalf of a client.