Credit Controller - £35-40k - Hybrid Working

Credit ControllerLondon, Birmingham or Reading (2 days a month in the office)£35,000 -£40,000

Role:

This is working at a national real estate consultancy and they are currently seeking a Credit Controller to join the team. This role will be primarily remote as it will be based in the office once every two weeks. This role can be based in either their London, Birmingham or Reading offices.

Duties:

• Proactively chase arrears such as rent and service charge arrears on behalf of clients, utilizing appropriate methods such as direct client contact or working through Client Accountants, Surveyors, or other stakeholders involved in the recovery process.
• Work with tenants and Surveyors to implement payment plans, ensuring they are approved and followed through for smooth arrears resolution.
• Instruct solicitors or bailiffs as necessary, in line with recovery actions approved by clients and Surveyors.
• Maintain and manage data accuracy within property databases, ensuring that all records are up-to-date and compliant with internal processes
• Prepare and maintain monthly credit control reports, providing insights and updates on the status of outstanding payments and recovery actions.
• Continuously assess and seek improvements to internal Credit Control processes. Ensure the Credit Control team adheres to internal controls and industry best practices.
• Address tenant queries through various channels (telephone, email, fax, letter) to facilitate prompt payment and clear any discrepancies.
• Liaise with Facilities Managers, Surveyors, and Client Accountants daily to ensure that all stakeholders are aware of outstanding invoices and payment statuses.
• Assist Surveyors and Facilities Managers in resolving queries and managing their portfolio effectively.
• Respond to internal and external queries (correspondence, emails, telephone calls, etc.), always maintaining professional and efficient communication.
• Database Management: Manage and manipulate databases, particularly Excel.

Requirements:

• Credit Control experience
• Excellent IT skills
• Good organisation and time management
• The ideal candidate will be highly motivated, with strong communication skills, with the ability to remain calm under pressure.

Interview process:

• Two stage process
• 1st and 2nd stage face to face in the office

If you would like to confidentially discuss this opportunity please apply online with your updated CV