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- Manage a portfolio, working to targets set by the Collections Manager.
- Contacting debtors on the ledger to recover payment of outstanding debt.
- Arranging and setting up payment plans with the debtors.
- Locating unallocated payments and passing to the relevant team to be allocated.
- Establishing fee liability.
- Reconciliation of accounts.
- Referring accounts to be credited or written off.
- Referring accounts for debt collection.
- Investigating & resolving all internal & external queries from debtors.
- Liaising directly with Business Partners.
- Reporting on debt on the ledger and accounts with the external debt collection agency.
- Ad hoc tasks as required.
- Accuracy and attention to detail.
- Strong communication skills, both verbal and written.
- Able to work in a team and independently.
- Ability to give client presentations to small / large audiences.
- Ability to organise and prioritise own and function’s workload.
- Strong communicator with good negotiating skills.
- Strong interpersonal skills and a proactive business partner.
- Strong IT skills.
- Customer Relationship skills.
- Target and deadline driven.
