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We’re proud to be partnering with a leading and fast-expanding research University, who are looking for 2 Credit Controllers on temporary basis of three months, with the opportunity of extension or permanent contracts.
The role is a full-time hybrid position, offering two days working from home and is due to start as soon as possible.
Our client is looking for enthusiastic individuals with experience working within B2C and B2B clients., as well as strong communication and customer service skills.
Duties will include (but are not limited to):
- Dealing with live 5000-6000 live accounts accounts
- Working on a student ledger collecting student debt, liaising with students and parents over
- the phone, email and via letters
- Acting as the main point of contact for all queries relating to student debtor accounts, including accommodation and tuition fees
- Assisting with the enrolment period, administering standard payment plans with students over the phone
- Assessing student financial circumstances with a view to make recommendations for non-standard instalment plans in line with the organisations policies or approval
- Ensuring that debt is collected within set targets and outstanding monies are actively chased
- Liaising closely with the Student Loans Company with regards to student tuition fee contribution queries and to investigate and resolve reasons for non-payments
- Preparing any back-office administration, including evidence packs for senior management approval and audit, particularly where student debt queries have been escalated
- Investigating and amending any internal errors for accommodation and tuition fee invoices
- Maintaining communication records to support credit control activities ensuring compliance with universities standards
- Building excellent working relationships with clients and customers across the board
Experience, skills and expertise required:
- Experience working within Credit Control - specifically business-to-consumer
- Background within Higher Education is highly desirable
- Experience with debt collection
- Good telephone manner and excellent written skills
- Able to communicate effectively with domestic and foreign nationals
- Strong customer service/communication skills
- Detail-oriented and organised
Rewards and Benefits:
- Hybrid working - two days working from home, with Wednesday as a core day
Working hours:
- 35 hours per week
- Monday - Friday: flexible working with core hours being (10am-4pm)
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! *Terms and conditions apply, contact us for details.
