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- Lead efforts in driving cash collection and reducing Days Sales Outstanding (DSO) / debtor balances.
- Identify, track, manage, and investigate overdue customer accounts.
- Collaborate with customers to negotiate payment plans and agreements.
- Build and maintain strong working relationships with customers, guiding them through the repayment process.
- Ensure timely follow-up with customers to guarantee prompt payment.
- Utilize SSG/Workday systems to monitor, update, and manage outstanding accounts.
- Maintain comprehensive records of customer communications to support individual debtor case management.
- Drive dispute resolution and implement strategies to prevent future payment disputes.
- Assist in the creation and production of accounts receivable management reports, such as aged debtors and credit/collections reports.
- Oversee and maintain customer credit checking and review processes.
- Perform various ad hoc tasks, demonstrating flexibility and adaptability as required.
- Collaborate with offshore Accounts Receivable (AR) teams by
- Reviewing and monitoring customer payment histories and credit limits.
- Ensuring accurate cash remittance applications.
- Overseeing the proper posting of AR activities and entries.
- Managing account suspension and reinstatement in accordance with credit policies.
- Excellent written and verbal communication skills, including active listening to engage customers on non-payment issues, clarify reasons for missed payments, and explain payment options clearly.
- Strong diplomatic skills for handling sensitive financial conversations tactfully.
- Solid bookkeeping and numeracy skills for calculating outstanding balances and payment plans.
- Ability to work both independently and as part of a team in a fast-paced environment.
- Thorough understanding of financial regulations and best practices.
- Extensive experience in Accounts Receivable roles, including cash allocation and payment follow-up.
