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As a Junior Collections/Recoveries Specialist, you will play a crucial role in managing overdue accounts, supporting customers with repayment solutions, and ensuring outstanding debts are recovered effectively while maintaining strong client relationships.
Client Details
Are you looking to kick-start your career in collections and recoveries within a dynamic, fast-growing FinTech? This is an exciting opportunity to join a market-leading financial services company in Central London, where you'll gain hands-on experience, benefit from structured career progression, and enjoy a highly competitive benefits package.
Description
- Contacting customers to discuss overdue payments and agreeing on suitable repayment plans.
- Managing and resolving customer queries with professionalism and empathy.
- Liaising with internal teams to ensure seamless debt recovery processes.
- Identifying and escalating potential risks or complex cases.
- Keeping accurate records of all interactions and payment agreements.
Profile
- A proactive and confident communicator with excellent negotiation skills.
- Some experience in collections, customer service, or financial services (desirable but not essential).
- Strong problem-solving skills and the ability to handle sensitive situations professionally.
- Ambition to grow and develop within a high-performing team.
Job Offer
- Quick career progression with a clear path to senior roles.
- A competitive salary.
- Comprehensive benefits package, including private healthcare, pension contributions, and learning & development opportunities.
- Stock options.
- Private medical insurance.
- Free gym in office building.
