Job Title: Senior Credit Control Manager
Location: North London (No Onsite Parking)
Working Hours: 9:30 AM - 6:00 PM
Salary: 38,000 (DOE)

Overview:
We are seeking a Senior Credit Control Manager with extensive B2C credit control experience in the retail sector. This standalone role requires someone who can manage consumer debt recovery independently, focusing on small, high-volume debts from individual customers.

The position offers the opportunity to take full ownership of the credit control function without direct management responsibilities or an in-person team.

Key Responsibilities:

Independently manage the credit control process for consumer customers, ensuring timely collection of small debts within the retail sector.
Develop and implement strategies for recovering overdue payments while maintaining excellent customer service.
Handle escalated cases, negotiating payment plans with customers, and resolving disputes professionally.
Monitor debtor balances and aged debt, regularly reporting on performance and key metrics to senior management.
Collaborate remotely with the sales and customer service teams to ensure a unified approach to consumer credit management.
Stay updated on consumer credit laws and ensure all practices are compliant with relevant regulations.

Requirements:

Proven experience in a standalone credit control role, particularly within B2C retail.
Skilled in managing and recovering small, high-volume debts from consumer customers.
Excellent communication and negotiation skills, with the ability to maintain positive customer relationships during the debt recovery process.
Strong analytical skills for generating reports and tracking performance.
Ability to work independently without direct in-person management.
Good knowledge of credit laws and regulations affecting consumer debt.

Benefits:

Competitive salary package.
Opportunity to take full ownership of the credit control function.
A dynamic and supportive work environment with room for career growth.

Refer a friend and earn a retail voucher worth up to 500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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