Senior Credit Control Manager

Job Title: Senior Credit Control ManagerLocation: North London (No Onsite Parking)Working Hours: 9:30 AM - 6:00 PMSalary: £38,000 (DOE)

Overview:We are seeking a Senior Credit Control Manager with extensive B2C credit control experience in the retail sector. This standalone role requires someone who can manage consumer debt recovery independently, focusing on small, high-volume debts from individual customers.

The position offers the opportunity to take full ownership of the credit control function without direct management responsibilities or an in-person team.

Key Responsibilities:

• Independently manage the credit control process for consumer customers, ensuring timely collection of small debts within the retail sector.
• Develop and implement strategies for recovering overdue payments while maintaining excellent customer service.
• Handle escalated cases, negotiating payment plans with customers, and resolving disputes professionally.
• Monitor debtor balances and aged debt, regularly reporting on performance and key metrics to senior management.
• Collaborate remotely with the sales and customer service teams to ensure a unified approach to consumer credit management.
• Stay updated on consumer credit laws and ensure all practices are compliant with relevant regulations.

Requirements:

• Proven experience in a standalone credit control role, particularly within B2C retail.
• Skilled in managing and recovering small, high-volume debts from consumer customers.
• Excellent communication and negotiation skills, with the ability to maintain positive customer relationships during the debt recovery process.
• Strong analytical skills for generating reports and tracking performance.
• Ability to work independently without direct in-person management.
• Good knowledge of credit laws and regulations affecting consumer debt.

Benefits:

• Competitive salary package.
• Opportunity to take full ownership of the credit control function.
• A dynamic and supportive work environment with room for career growth.

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.JM14373