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Position: Senior Credit Control Manager
Salary: up to 38k (DOE)
Based: North London - Standford Hill
I am looking for an individual who has B2C experience and someone who is experienced in chasing small volumes of debt.
Required to be in the office 5 days a week.
No parking on site, so would need to get public transport.
This role is designed as a standalone position with no direct management responsibilities, it is best suited for someone seeking stability and the chance to take full ownership of their duties, rather than for those focused on upward career path.
That said, the company is experiencing significant growth, expanding its footprint in the UK market.
The Role:
- Ensuring efficient and appropriate credit control and management controls are in place.
- Managing the credit control process for multiple brands with different criteria
- Identifying improvements within the debt collection process
- Posting and allocating customer payments, processing credit card payments, and issuing manual credits.
- Managing the monthly direct debit collections as well as the direct debit bounces
- Producing client statements, sending reminders, and following the credit control process progressing to LBA
- Contacting clients by telephone, email, and post
- Dealing with credit control calls and correspondence
- Managing more difficult accounts with a direct approach, and achieving settlements and ongoing adherence to contractual terms by setting up negotiation processes to deal with disputes
- Managing write-offs, unmanageable debt provisions, and setting up of payment plans.
- Monthly credit control reporting, ensuring the risk of unmanageable debt is minimised.
- Reviewing and reporting on aged debtors
- Providing monthly reports to senior management on the status of ledger
- Managing ad hoc credit control and AR related information requests
- Implementing and managing a credit checking processes
- Complete responsibility and accountability for all credit control and AR matters
Required Skills and Abilities:
- At least 2 years' previous experience of end-to-end credit control and accounts receivable processes
- Experience and understanding of legal procedures.
- Strong written and verbal communication skills especially during difficult customer negotiations
- Ability to work under pressure.
- Ability to multitask and prioritise workload.
- Able to work independently and proactively in an efficient manner.
- Uphold confidentiality and private matters.
- Excellent IT skills, specifically Microsoft, Excel, Outlook, and Word
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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
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