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This growing telecom company are seeking an experienced Senior Credit Controller. You will work alongside 8 Billing team members and you will be responsible for the entire business to business credit control process which includes:
- Ensuring efficient and appropriate credit control and management controls are in place.
- Managing the credit control process for multiple brands with different criteria
- Identifying improvements within the debt collection process
- Posting and allocating customer payments, processing credit card payments, and issuing manual credits
- Managing the monthly direct debit collections as well as the direct debit bounces
- Producing client statements, sending reminders, and following the credit control process progressing to LBA
- Working from a specialist telecommunications billing platform as well as a new credit control software
- Ensuring the invoicing process is followed through.
- Contacting clients by telephone, email and post
- Managing more difficult accounts with a hands-on approach and achieving settlements and ongoing adherence to contractual terms by setting up negotiation processes to deal with disputes.
- Managing write-offs, bad debt provisions, and setting up of payment plans.
- Monthly credit control reporting, ensuring the risk of bad debt is minimised.
- Reviewing and reporting on aged debtors
- Providing monthly reports to senior management on the current status of ledger
- Managing ad hoc credit control and AR related information requests
- Complete responsibility and accountability for all credit control and AR matters
To apply for the role, you will have:
- At least 2 years previous experience of end-to-end credit control and accounts receivable processes
- Experience of credit control of businesss rather than individuals
- Experience and understanding of legal procedures.
- Strong written and verbal communication skills especially during difficult customer negotiations
- Ability to work under pressure.
- Ability to multitask and prioritise workload.
- Able to work independently and proactively in an efficient manner.
- Uphold confidentiality and private matters.
- Excellent IT skills, specifically Microsoft, Excel, Outlook and Word
Whats on offer:
- Early work finish on a Friday
- Extensive career progression
- After probation you will be entitled to private healthcare, heavy discount on mobile phones and products
- A variety of options on holiday entitlement
- The option to work from home on a Friday after probationary period, but please note this role is office based in Stamford Hill
