Senior Credit Controller

This role will suit an experience credit control professional with experience of US based collections.

This is a permanent role paying between £45,000- £55,000.

• Responsible for the collection of payments for overdue invoices, particularly from US-based clients.
• Drive the end-to-end collections process, ensuring proactive chasing of overdue invoices and meeting targets for 90+ days debt and debtor days.
• Identify invoice queries and liaise with appropriate business departments for resolution.
• Develop and maintain strong relationships with US clients, ensuring professional yet firm communication on overdue payments.
• Assess and advise on the creditworthiness of new and existing clients.
• Work with finance leadership to enhance credit control policies and procedures.
• Identify process gaps and implement best practices to improve cash flow and minimize bad debt.
• Responsible for accurate cash posting and allocation.
• Keep up-to-date notes on all unpaid invoices and manage a large portfolio of clients/data.
• Escalate unresolved issues as required and assist with expense processing when needed.
• Support your line manager with any additional requests, reports, or tasks.

• Minimum 3 years’ experience in a credit control role, with proven experience managing US-based collections.
• Understanding of US client payment behaviours, legal frameworks, and collections processes.
• Ability to build relationships with clients and internal teams while ensuring timely payments.
• Experience handling invoice disputes, setting credit terms, and working with finance teams on reporting.
• Excellent organizational, administrative, and problem-solving skills.
• Excellent communication and interpersonal skills, able to engage with people at all levels both internally and externally.
• Highly IT literate with sound MS Office skills, particularly in Excel.
• High standard of integrity, confidentiality, and discretion.

• Competitive salary.
• Opportunity to work in a dynamic, creative, and globally recognized agency.
• Professional development and career advancement opportunities.
• Flexible working arrangements to support work-life balance.