Resident Engagement Manager - Local Authority, London
About the Role:
We are looking for an experienced Resident Engagement Manager to support a building envelope project in London. This role focuses on resident relocations, stakeholder engagement, and day-to-day operational management to ensure minimal disruption during construction works across five residential towers. You will play a key role in ensuring residents' safety, comfort, and well-being while overseeing relocations and coordinating the post-construction aftercare process.
Key Responsibilities:
- Lead and coordinate the temporary relocation of residents to alternate accommodations.
- Ensure logistical support, resident communication, and contract management are executed smoothly.
- Act as the main point of contact for residents, addressing concerns and providing regular updates.
- Oversee aftercare visits following major works, identifying and documenting defects for contractors to resolve.
- Monitor quality, manage performance, and ensure issues are addressed promptly.
- Attend programmed aftercare visits to assess the completion status in each home.
- Collaborate with contractors to ensure residents' preferences are captured and communicated before the start of works.
- Coordinate void works, managing utilities, telecoms, and preparatory tasks for vacant units.
- Lead efforts for pest control, damp & mould resolution, decluttering, and mechanical & electrical repairs in collaboration with contractors.
- Oversee additional services, including road closures and service adjustments.
- Ensure strict adherence to health and safety regulations throughout the project, conducting regular safety checks in collaboration with contractors.
- Prioritise residential safety during ongoing works.
- Maintain accurate project documentation, including contracts, relocation agreements, and aftercare reports.
- Ensure compliance with project standards and client documentation requirements.
- Assist with additional project activities such as document control, inspections, and resident engagement.
- Attend handover meetings to ensure that all project deliverables are accurately documented, and all snags are addressed.
- Act as the liaison between residents, contractors, and the project team, ensuring regular communication and progress updates.
- Address resident concerns promptly and work to resolve any issues that impact the project or residents' well-being.
About You:
The ideal candidate will have experience in operations or construction management within a residential or property management environment. Experience with resident relocations and engagement is highly desirable, along with strong communication, organisational, and problem-solving skills.
Essential Skills:
- Ability to manage resident relocations and coordinate with contractors effectively.
- Strong understanding of health and safety regulations, building codes, and compliance standards.
- Ability to work independently and within a team in a fast-paced environment.
- Excellent stakeholder management skills and a proactive approach to problem-solving.
- Willingness to work flexibly, including out-of-hours or weekends, to meet project demands.
This is a great opportunity for a proactive manager who is passionate about delivering high-quality services and improving the resident experience during a large-scale construction project.
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Resident Engagement Manager
MMP Consultancy
Posted 5 hours ago, valid for 7 hours
London, Greater London SW1A2DX, England
£25 - £31 per hour
Part Time
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Sonic Summary
- The Resident Engagement Manager position is based in London and focuses on managing resident relocations and stakeholder engagement for a building envelope project involving five residential towers.
- Candidates should have experience in operations or construction management, particularly within a residential or property management context, with a preference for those experienced in resident relocations.
- Key responsibilities include overseeing temporary relocations, ensuring effective communication with residents, and managing aftercare processes post-construction.
- The role requires strong organizational, communication, and problem-solving skills, as well as a solid understanding of health and safety regulations.
- The salary for this position is not specified, but candidates should possess relevant experience in the field.