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Who are we looking for?
We are looking for a new Academic Support Officer to join our new Campus Services centre in partnership with University of Hull!
The role will be on a full-time, permanent basis at the University of Hull London Study Centre.
The Academic Support Officer performs a key role in ensuring an excellent student experience and will be actively involved in the student engagement agenda, as well as being a first point of contact with The CEG Operations Team and The University of Hull Student Services Teams
The primary function of the post will be to support the administration of the student journey from students receiving their timetables through to results and progression. This involves accurately recording of timetable data, administering of exams and assessments, processing of results and progression outcomes.
A key part of the role will be ensuring adherence to a variety of external regulations from the relevant immigration authority (for example UKVI), academic authority (for example QAA) CEG and The University of Hull, in respect of data management.
Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.
What you will be doing as an Academic Support Officer:
- To support with inducting students and teaching staff into all academic systems in line with UoH processes.
- Ensure new staff and leavers are accurately processed in line with UoH and CEG processes.
- To ensure academic timetables are accurately recorded in line with UoH processes.
- To action and maintain any changes to timetables in line with UoH processes.
- To administer and provide students with information around assessments - coursework, formal written exams and presentations in line with UoH processes.
- To administer and report on student results in line with UoH and CEG processes.
- Act as a first point of contact for timetable and assessment related queries. Liaising with colleagues, partners individuals as required.
- To provide regular and accurate reports to senior leaders on student attendance.
Key specifications we will be looking for:
- HND or equivalent experiential learning
- Experience of working in a customer-focussed environment
- Experience of providing customer support
- Experience of working with data
- Experience of working with International students (desirable)
- Experience of working in an education setting (desirable)
- Ability to keep accurate records and to track information
- Excellent interpersonal and communication skills - verbal, written and electronic
What does Cambridge Education Group do?
Whether students choose to study at one of our centres with OnCampus or Castel or complete an online programme through CEG Digital or iheed, Cambridge Education Group promises to help students Achieve More with expert tutors, innovative high-quality content, premium facilities, and the personal service our students deserve. Our students are central to everything that we do.
We offer a wide range of options across our portfolio of global centres, each with its own unique features and qualities, enabling us to meet our students' demands as required.
About our partnership with the University of Hull
The University of Hull London Study Centre is an exciting new HE centre launching in 2024. The centre will be based in Bloomsbury, on historic Gower Street. The centre will offer a range of postgraduate programmes, with an initial portfolio of 3 degrees offered at launch.
The University of Hull London Study Centre is a partnership between the University of Hull and Cambridge Education Group. Academic delivery staff are employed by Cambridge Education Group and have access to a wide range of support and development from the University of Hull.
The University of Hull has been changing the way people think for 90 years. Our motto, Lampada Ferens, translates as 'carrying the light of learning’, and over the years, we’ve shared that light with thousands of people from across the world. As England’s 14th-oldest university, we have a proud heritage of academic excellence, and a history of creating and inspiring life-changing research. And we have no plans to stop helping to build a better world. The University of Hull has achieved the highly valued TEF Gold standard for its teaching. The university’s Business School holds AMBA and AACSB accreditation.
Why will you love working here?
Working with our team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.
Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.
Benefits
- Private Medical Insurance
- Life Assurance cover
- Perkbox (includes hundreds of discounts)
- Salary sacrifice car leasing Scheme from Tusker; Cycle to Work scheme; Technology Purchasing Scheme
- Employee Assistance Program (EAP) - giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
- Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)
Pension - Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.
Holiday - Enhanced holiday of 25 days plus U.K bank Holidays.
