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An Aftercare Officer is required to join a Not For Profit organisation in London, providing exceptional administrative and customer support in the Housing Management team.
Client Details
This is a respected large-scale Housing Association, with an emphasis on providing high-quality services and making a meaningful difference in the community. Based in London, they employ thousands of dedicated staff across various departments.
Description
Key responsibilities:
- Managing communications between residents and defects/maintenance teams
- Provide administrative support to the Secretarial & Business Support department
- Manage contractor and resident relationships and provide excellent customer service
- Experience of defects management
- Handle and resolve any aftercare issues promptly and professionally
- Maintain accurate and up-to-date records
- Coordinate with other departments
- Ensure compliance with all organisational policies and procedures
Profile
A successful Aftercare Officer should have:
- A backgroud in the Housing/Property sector in a similar role
- Experience in a client-facing customer-service position
- Excellent communication and interpersonal skills
- Strong organisational and administrative skills
- Proficiency in using office software
- A commitment to providing excellent customer service
Job Offer
What's on offer:
- An attractive salary between 33,000 and 37,000 per annum
- 12 month fixed term contract
- A hybrid work model combining office and remote work
- Generous holiday leave in addition to public holidays
- An inclusive and supportive company culture committed to staff development
- The opportunity to make a real difference in the Not For Profit sector
We encourage all interested candidates, who believe they can meet these expectations, to apply for the Aftercare Officer position in London and join
