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Call Centre Manager
- New opportunity within an exciting entertainments company
- Base Salary up to £60,000 - OTE up to £80,000
- South-East London
- Additional commission / performance bonuses available
- Contact Kelly Harvey on / /
ABOUT THE CLIENT:Our client is a leading entertainment service organisation, revolutionising their sector with exciting rewards and collaborations with major companies across the UK. Their rapid growth has led to the formation of a dynamic sales team comprised of ambitious individuals who are driving the company towards its next level of expansion. They are now looking for a Call Centre Manager to join the team.
THE BENEFITS:
- Performance bonuses and commission
- 31 days of holiday per year, including bank holidays
- Casual dress policy for a relaxed working environment
- Company pension
- Regular team rewards and exciting company events
- Additional perks like cinema ticket discounts
THE CALL CENTRE MANAGER ROLE:
As Call Centre Manager, you will:
- Lead and inspire a team of customer service representatives in a fast-paced environment
- Oversee operational aspects of the call centre to optimise performance and productivity
- Ensure exceptional customer service delivery
- Monitor and enhance team performance through coaching, metrics, and KPIs
- Foster a positive, high-performance workplace culture
CALL CENTRE MANAGER - ESSENTIAL SKILLS:
- Proven leadership experience in a call centre or customer service environment
- Strong organisational and multitasking abilities
- Proficiency in managing performance metrics and delivering on KPIs
- Exceptional communication and interpersonal skills
- Ability to drive team motivation and success
TO BE CONSIDERED…Please either apply through this advert or emailing me directly via . For further information please call me: / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS: Call Centre Manager, Leadership, Customer Service Management, Performance Metrics, KPI Monitoring, Team Motivation
