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Contact Centre Delivery/ Project Manager

Contact Centre Delivery/ Project Manager

Lorien

Posted 24 days ago, valid for 5 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

My client is seeking a Contact Centre Delivery/Project Manager for an initial 3-month remote contract with occasional travel.
The role involves managing the delivery of Contact Centre workstreams that integrate AWS solutions with the MS Dynamics product suite.
Key responsibilities include overseeing telephony configurations, chatbot capabilities, workforce management, and internal web applications for Pensions administrators.
Experience in delivering member mobile applications and knowledge of pensions is highly desirable for this position.
The salary for this role is competitive, and candidates should have relevant experience in project management within the contact centre domain.

Contact Centre Delivery/ Project Manager

My client are looking for a Contact Centre Delivery/ Project Manager to work on a 3 month initial remote contract with some ad hoc travel. The role will be looking for a Project Manager to work on the delivery of Contact Centre's.

Key Skills

Delivery of Contact Centre specific workstreams which will integrate AWS (Contact solution) with MS dynamics product suite including:
- Telephony: Core capability for telephony configured for client specific deliveries
- Chat/Chatbot: Core Chatbot and Webchat (agent assist) capability for voice configured for client specific deliveries
- WFM: Workforce management for contact centre
Delivery of Internal web application/solution to provide:
- Account Management, Contact Management and Case Management for Pensions administrators
- Knowledge Base, Interactions Management and Marketing for Digital Engagement Team
Delivery of Member Mobile App:
- Uses the functionality/core journeys from broader Digital Product deliveries as a basis for a broader roll out across Pensions
Pensions experience is highly desirable

Please apply!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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