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Customer Service Executive

Customer Service Executive

Burton Bolton & Rose Recruitment Services Limited

Posted 10 hours ago, valid for 19 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

The position of Customer Service Executive is available in London, NW9 with a salary of £27,000 plus pension benefits.
The successful candidate will be responsible for providing a high level of service, addressing customer needs, and ensuring satisfaction.
Key duties include liaising with customers via phone and email, inputting orders, and tracking delivery progress.
The role also involves following up with customers post-delivery, resolving complaints, and maintaining an updated customer database.
Applicants should have relevant experience, although the specific years of experience required are not mentioned in the job description.

Customer Service Executive

London, NW9

£27,000 + Pension

The high success rate of this Company reflects on the skills and commitment held by their busy staff and as a Customer Service Executive you will be required to contribute to this process by delivering a first class service at all times.

Some of your duties will include:

- Providing a high level of service to customers and ensuring all their wants and needs are satisfied

- Liaising with customers via telephone and email to discuss their requirements and recommend suitable products

- Inputting customer orders onto computer system and tracking progress through to successful delivery

- Following up with customers after delivery to ensure they are satisfied with service received

- Investigating customer complaints, finding a suitable resolution and escalating issue when appropriate

- Maintaining a customer database record on the computer system and updating on a daily basis

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose

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