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Customer Service Officer

Customer Service Officer

Novax Recruitment

Posted 12 hours ago, valid for 10 days

London, Greater London SE12 0TX, England

£20 per hour

Full Time

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Sonic Summary

Lewisham Council is looking for three Customer Service Centre Officers to provide support across various council services.
The position offers a pay rate of £20 per hour and requires full-time commitment of 35 hours per week from Monday to Friday.
Candidates with call centre or telephony experience are preferred, although full training will be provided for those without prior experience.
Key skills include a can-do attitude, problem-solving abilities, and strong communication skills, especially in a fast-paced team environment.
The contract runs from April 7, 2025, to March 27, 2026, and the application deadline is March 26, 2025, at 12:00 PM.

Customer Service Centre Officer - Lewisham Council

Pay Rate: £20 per hourLocation: Laurence House, Fourth Floor (Hybrid - Office & Home Working)Hours: Full-time, 35 hours per week (Monday-Friday, 9:00 AM - 5:00 PM)Contract: 07/04/2025 - 27/03/2026

We are seeking three Customer Service Centre Officers to join Lewisham Council's Customer Service Centre. This is a fantastic opportunity for individuals with strong customer service skills to support residents across a range of council services.

About the Role:

As a Customer Service Centre Officer, you will handle enquiries related to:Corporate SwitchboardEnvirocallHousing Repairs & Housing NeedsPlanning & Registration ServicesHighways LicensingSocial Media & BSL Calls

You will work in a fast-paced, team-oriented environment, providing first-time resolution and ensuring excellent customer experiences.

What We're Looking For:

? Call centre or telephony experience preferred (especially in social housing or housing repairs), but not essential - full training provided!? A can-do attitude with strong problem-solving skills? Ability to multitask and remain professional under pressure? Strong teamwork and communication skills

What's in It for You?

£20 per hourFull training and supportHybrid working (office & home-based)Opportunity to make a real difference in the community

Application Deadline: Wednesday, 26th March 2025 at 12:00 PM

Apply Now! Don't miss out on this exciting opportunity-submit your CV today!

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